Welcome to Cakebite (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website Cakebite.in and the services we provide, including the delivery of cakes and flowers across India. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Use of Our Website

1.1 Eligibility: You must be at least 18 years old to use our website and services. By accessing our site, you confirm that you meet this age requirement.

1.2 Account Creation: To place an order or access certain features, you may be required to create an account. You are responsible for providing accurate information and maintaining the confidentiality of your account credentials.

1.3 Prohibited Activities: You agree not to engage in activities that may harm, disable, overload, or impair our website or interfere with other users’ enjoyment. These activities include, but are not limited to, hacking, spreading malware, and unauthorized access.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions of our products, such as cakes and flowers. However, we do not guarantee that all descriptions are error-free or complete.

2.2 Pricing and Availability: Prices are displayed in Indian Rupees (INR) and are subject to change without notice. Availability of products is not guaranteed and may vary by location and stock levels.

2.3 Custom Orders: For custom cakes or floral arrangements, you are responsible for providing accurate details. We are not liable for any errors that occur as a result of inaccurate information provided by you.

3. Orders and Payments

3.1 Order Placement: By placing an order, you agree to pay the total amount, which includes applicable taxes and delivery charges. All orders are subject to our acceptance.

3.2 Payment Processing: Payments are processed via a secure third-party payment gateway. We do not store your payment information.

3.3 Order Changes or Cancellations: Once your order is confirmed, it may not be possible to change or cancel it. If modifications are necessary, please contact us immediately, and we will do our best to assist you.

4. Delivery

4.1 Delivery Areas: We offer delivery to designated locations across India. Delivery times and availability may vary depending on your location.

4.2 Delivery Charges: Delivery fees are calculated based on your delivery address and will be displayed at checkout.

4.3 Delivery Issues: We are not liable for delivery delays or failures resulting from incorrect addresses, recipient unavailability, or other circumstances beyond our control.

5. Returns and Refunds

5.1 Return Policy: Due to the perishable nature of our products, returns are not accepted. However, if there is an issue with your order, please contact us within 24 hours of receiving your delivery.

5.2 Refunds: Refunds may be provided at our discretion in cases of product quality issues or delivery errors. Refund requests must be made within 24 hours of delivery.

6. Intellectual Property

6.1 Ownership: All content on our website, including text, images, logos, and designs, is the property of Cakebite or its licensors and is protected by intellectual property laws.

6.2 Usage Restrictions: You may not use, copy, or distribute any content from our website without our explicit written consent.

7. Limitation of Liability

7.1 Disclaimer: Our website and services are provided on an “as is” and “as available” basis without any warranties. We do not guarantee that our website will be error-free, uninterrupted, or free from viruses.

7.2 Limitation of Liability: To the maximum extent permitted by law, Cakebite is not liable for any indirect, incidental, consequential, or punitive damages that arise from your use of our website or services.

8. Indemnification

You agree to indemnify and hold Cakebite, its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses arising from your use of our website, violation of these Terms, or infringement of any rights.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any modifications constitutes your acceptance of the revised Terms.